Return and refund policy

Here's a sample 30-day money-back guarantee return and refund policy for a Shopify store:

30-Day Money-Back Guarantee Return and Refund Policy

At [Your Store Name], we strive to provide you with the best shopping experience and high-quality products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee on all items purchased from our store. Please read the following policy for more details:

1. Eligibility for Return

To be eligible for a return and refund:

  • Your item must be unused, in the same condition that you received it, and in its original packaging.
  • The return request must be made within 30 days of receiving your item.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

Some items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Customized or personalized items
  • Health and personal care items

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Your Email Address] within 30 days of receiving your order.
  2. Provide your order number, a description of the issue, and any supporting images if applicable.
  3. You will receive instructions on how to return the item.

4. Return Shipping

  • You will be responsible for the return shipping costs unless the product is defective, damaged, or the wrong item was sent.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount], as we can’t guarantee that we will receive your returned item.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
  • Please allow [5-10] business days for your refund to reflect in your account.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [Your Email Address].

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again and contact your credit card company or bank. It may take some time before your refund is officially posted.

8. Contact Us

If you have any questions or concerns about your return or refund, please don’t hesitate to reach out to us at [Your Contact Info].

Make sure to customize the store name, contact details, and any specific terms that fit your business needs!